Hi,

I think the auto renew is a checkbox option when a user buys a license so they could disable it depending on their like. If you had it on by mistake and don't want it please email to support@koolreport.com from your registered email. They will stop your renewal, let your license expire on the old date and refund you per your request right at once. Thanks!

Best regards,

No worry if you want to cancel the renewal.

I guess last year you have selected auto renewal during checkout. Auto renewal is actually a good feature as you will not miss the 50% discount of renewal.

One week before renewal, our ecommerce will send notification email to inform about the auto-renew. If customer want change their mind, he can turn off auto renewal at that time.

In this year, we are about to release a new product called KoolReport's dashboard which will help you to construct dashboard 5x times faster than before. This will give out for free to all active customers. It will worth $99 for Developer License. You will be entitled this gift if you want to keep the subscription for this year.

Please stay with us!

(If you still want to cancel the subscription, let me know I will inform the sale team to issue refund for you).

No problem, Endang. I will tell sale team to issue refund. Thank you very much for being our our customer in recent years :) We wish to serve you more in future.